Refunds & Returns

All sales are final. Refunds or replacements will be processed only if the item received is delivered damaged or defective.

In the case of an accidental order, we cannot guarantee that our customer service will be able to cancel the order before it is shipped. Customer service may take a few days to get to your request, and our fulfillment department works to ship items as quickly as possible.

Returns and Replacements

If you happen to receive a damaged or defective item, kindly send us an email at service@shopstacyplays.com for return shipping instructions.

We will accept your request for replacement if your request is submitted within 10 business days of the order date and we will pay for the return postage. We will only process exchanges for the same item. 

The damaged or defective item must be received at within 30 calendar days of the order date and must include the original packing slip. All returned items must be in "as new" condition, meaning unwashed, unworn and unmodified in any way.  Returned items must be in identical condition to the time of purchase. Washed, worn, or visibly used apparel or merchandise will not be accepted.

Once your damaged or defective item is received and inspected, we will send you an email to notify you that we have received your returned item and will mail you a replacement.  Please note, a return shipping label will not be sent unless the item was faulty or damaged upon reception.

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

We would ask that you please use caution when ordering clothing and refer to the size chart. If you need to make an exchange due to incorrect sizing; please contact us immediately via our ‘Contact Us’ page or via email at service@shopstacyplays.com with all pertinent information (first name, last name, email, item description, and order number).  We will accept your request for exchange if your request is submitted within 10 business days of the order date.  We will provide you via email with instructions for where to send your item for exchange. Please note: we not cover shipping costs for the return of exchanges.

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and will mail you a replacement for the exchanged item.  If the exchanged item is out of stock, a refund will be issued once the item has been returned.

International Exchanges

Returns or Exchanges are not offered on any international order.

Please note that we are not able to offer size exchanges on international orders. All orders sent overseas are subject to a “refund only” return policy in event item is received damaged. Please use caution when ordering clothing and refer to the size chart.

Refunds

If the item is no longer available, a refund will be processed and a credit will automatically be applied to your credit card or original method of payment within five business days after we receive the item. 

Late or Missing Refunds

If, after the time stated above, you haven’t received your refund, please contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done this and have still not received your refund, please contact us at service@shopstacyplays.com.