All sales are final. Refunds or exchanges will be processed only if the item received is delivered damaged or defective.
In the case of an accidental order, we cannot guarantee that our customer service will be able to cancel the order before it is shipped. Customer service may take a few days to get to your request, and our fulfillment department works to ship items as quickly as possible.
We cannot support requests for size exchanges at this time.
If you happen to receive a damaged or defective item, kindly send us an email at email@example.com with details including a photo.
We will accept your request for replacement if your request is submitted within 30 days of order delivery. We will only process exchanges for the same item.
Once proof of your damaged or defective item is received and inspected, we will send you an email to notify you that we have received your returned item and will mail you a replacement.
If the item is no longer available, a refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
If, after 7 business days, you have not received your refund, please contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done this and have still not received your refund, please contact us at firstname.lastname@example.org.