Frequently Asked Questions


How long will my order take to arrive?

Orders are processed immediately and packages are generally dispatched within several days of receipt of payment. Please allow up to 14 days for shipping. Depending on where you live, your item may arrive sooner. Please be advised that some of our products are manufactured on demand and shipped from China. You will receive an email as soon as your item ships with tracking information. Do not be alarmed if one item shows up and the other has not yet been delivered as we fulfill some of the items ourselves from our warehouse in Utah.

Do you offer international shipping?


Do you accept returns?
We do not accept returns except for merchandise that arrives damaged. Please refer to our Refunds & Returns page for additional information.

Can Stacy sign my T-shirt, poster, etc.?
All StacyPlays products are shipped from our warehouses in Idaho and China so, unfortunately, Stacy cannot sign the merchandise.

I want to buy my child/relative/friend a gift card. Do you offer those?
We offer gift cards here! You receive a printable code.

I saw some StacyPlays merchandise for sale somewhere else. Is that official merchandise?
No, the only official StacyPlays merchandise is sold on this website.